Refund Policy

CANCELLATION POLICY:

    Order once placed can only be canceled within 2 hours from placing the order, you can write to our customer support team on support@academyid.com In such cases, the order will be canceled, and the money     will be refunded to you within 48-72 business hours after the cancellation request.

    Once you enroll for the live online session it can only be canceled before 2 days i.e 48 hours before the commencement of the taking the course. You can write to our customer support team     on support@academyid.com  In such cases, the session will be canceled, and the money will be refunded to you within 48-72 business hours after the cancellation request.

    Once you enroll for the course it can only be canceled within 24 hours from the enrolling of the course. You can write to our customer support team on support@academyid.com In such cases, the course will be     canceled and the money will be refunded to you within 48-72 business hours after the cancellation request.

    The exchange policy for the courses you opt for, if you feel that the course you have taken up is not which you were looking for, then you can mail us on support@academyid.com for different courses of your     choice within 24 hours of taking up the course. Once the course is changed you will not have another chance to exchange.

    We do our best to ensure that you are completely satisfied with our products/services. And we are happy to issue a full refund based on the conditions listed below:

Full Refunds Possible If:

    You received a defective course;
    If the live session gets canceled due to unavoidable circumstances.

Please note: Mode of refund may vary depending on circumstances. If the mode of refund is by Credit/Debit Card or Net Banking, please allow 4 to 5 working days for the credit to appear in your account. While     we regret any inconvenience caused by this time frame, it is the bank’s policy that delays the refund timing and we have no control over that. If the mode of refund is by e-wallet, credit should be available within     24 hours.

During peak seasons please allow up to 8-10 business days for your return to process.

How to Request a Refund:

    To request a refund, simply email us your order details, including the reason why you’re requesting a refund. We take customer feedback very seriously and use it to constantly improve our quality of service.
    If you have any queries, contact us on support@academyid.com